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When you purchase a magic product you are buying a secret as well as a prop in many cases. We will only exchange items that are FAULTY and not for any other reason (faulty items should be reported to Alakazam not later than 7 days after you have received your item). In the case of faulty items, upon receipt of the item, we will issue a straight swap for another unit of the same product that will be checked by our staff before dispatch.

If you try to return an item that is not FAULTY and simply because it is “not what you thought it was” or “does not fit your style” then we do not deem this appropriate grounds for exchange and reserve the right to refuse the return and will simply return the item to you.

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